Privacy Policy

PumpkinPip Ltd recognise that your privacy is important. This policy details the information regarding personal data that PumpkinPip Ltd collects, stores and uses

Other Legal Info

Accessibility

The www.PumpkinPip.com Website has been designed so as to be as accessible as possible.

With this in mind it has been produced according to 'Conformance Level AAA' (Priority 3) of the W3C (World Wide Web Consortium) Web Content Accessibility Guidelines 2.0

Copyright Notice

This website and its content is copyright of "PumpkinPip Ltd" - © "PumpkinPip Ltd" 2012. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge www.PumpkinPip.com as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by "PumpkinPip Ltd" and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of "PumpkinPip Ltd". We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, "PumpkinPip Ltd" takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Introduction

The EU General Data Protection Regulations (GDPR) require all companies to treat personal information collected or handled securely and maintain accurate records as to how this information is stored and used. PumpkinPip Ltd recognise that your privacy is important, and we’re committed to protecting and respecting it. This policy details the information regarding personal data that PumpkinPip Ltd collects, stores and uses.

PumpkinPip Ltd will comply in full with the principals of the GDPR that requires that personal data shall be:

  • Processed lawfully, fairly and in a transparent manner in relation to individuals
  • Collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes
  • Adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed
  • Accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay
  • Kept in a form which permits identification of data subjects, for no longer than is necessary for the purposes for which the personal data is processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals
  • Processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures

Who are we?

PumpkinPip is a limited company registered in England (No. 7722171) which creates and maintains websites for small businesses and organisations. The registered address is 12 Church Road, Braunston, Daventry, Northamptonshire NN11 7HG.

How do we collect personal information from you?

PumpkinPip Ltd collect personal information via the following means:

  • Personal Meetings
  • Telephone Calls
  • Online web forms i.e. when you contact us about our services

What type of information is collected from you?

The personal information we collect might include:

  • Your name
  • Your company name and website
  • Contact information including email address, billing address, business address and telephone number
  • Where you heard about us
  • We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data, weblogs and other communication data whether required for billing purposes or otherwise, the originating domain name of a user’s internet service provider, IP address, operating system, browser type. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on ‘Use of cookies’ below

How is your information used?

We may use your information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • to carry out our obligations arising from any contracts entered into by you and us
  • to seek your views or comments on the services we provide
  • to notify you of changes to our services

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process domain registrations). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

We will not contact you for marketing purposes, however, if you are an existing client, we may contact you with regard to information about services being provided to you if the need arises.

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: enquiries@pumpkinpip.com or write to us: PumpkinPip Ltd, 12 Church Road, Braunston, Daventry, Northamptonshire NN11 7HG.

You have the right to ask for a copy of the information PumpkinPip Ltd hold about you (we may charge £10 for information requests to cover our costs in providing you with details of the information we hold about you).

Security precautions in place to protect the loss, misuse or alteration of your information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

All customer and supplier details will be kept stored on secure servers, and access limited only to authorised personnel with password protected access.

Personal data that you send to us is transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access any website hosted by us, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of 'cookies'

Like many websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.

Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see below).

GA makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Email links

If you email us directly, or via a email mailto hyperlink (like this one), the email is transmitted to us via the Simple Mail Transfer Protocol (SMTP). Depending on your email provider, the email contents may or may not be encrypted from the point at which it leaves your computer, until it reaches your email provider or in some cases, until it reaches us. We have no control over this, but most popular email providers like Gmail do provide end-to-end encryption.

Contact Form

Our website contact form operates with a SSL ('Secure Sockets Layer' or 'https'). This means that any information you enter on our contact form will be encrypted by your own web browser from the point you click the 'Send Message' button until it reaches our web server. It is briefly decrypted on our web server, but is then re-encrypted and transmitted to us via our email host (Google G Suite) where it is only ever transmitted in an encrypted form or held in a highly secure manner.

About this website’s server

This website is hosted in a virtual server by Amazon (Amazon Web services) within a secure UK data centre. The server may only be accessed by authorised personal and we have taken numerous security precautions including:

  • Anti-Virus and Anti-Malware scans (passive and active)
  • Secure SSH (Secure Shell) access with private/public key and password authentication for access by authorised personnel only
  • Firewall locking down all but essential ports
  • Security settings applied so server meets the technical level of PCI (Payment Card Industry) security requirements
  • Regular backups to secured backup storage

Our third party processors

We use a number of third parties to process personal data on our behalf:

16 or Under

We are concerned about protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

Our lawful basis for processing this data

We will ensure we have your permission to use the data necessary for the fulfilment of services provided or in order to take steps to procuring further orders.

Data Retention

PumpkinPip Ltd will retain personal data we process on behalf of our customers for as long as needed to provide our services. We will retain this personal information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in February 2018, but we may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to enquiries@pumpkinpip.com or by writing to PumpkinPip Ltd, 12 Church Road, Braunston, Daventry, Northamptonshire NN11 7HG.